Please anticipate some shipping delays due to COVID.
Shipping
Due to the pandemic, there are shipping delays worldwide. Unfortunately we cannot currently estimate how long it will take an order to arrive, but you should expect at least an additional week on top of our normal shipping times. Thank-you for understanding.
NORMAL SHIPPING TIMES
Canada-wide Shipping
Orders are shipped within Canada via Canada Post Expedited Service and usually arrive within 3-5 business days of being shipped. Orders going to the Yukon, Northwest or Nunavut Territories take appx. 1 extra week to arrive. Flat rate $15.
To the United States
Orders are shipped to the USA via Canada Post Air Mail and usually arrive within 1-2 weeks of being shipped. Flat rate $20.
International Orders
Orders are shipped Internationally via Canada Post Air Mail and usually arrive within 2-6 weeks of being shipped. Flat rate $40.
Tracking numbers are not available.
Customs Message – for orders being shipped outside of Canada
Occasionally orders are stopped and/or delayed by customs, and in some cases duty will be charged by customs in your country. If this is a concern for you, contact your local customs office for additional information. Any duty charges incurred are the sole responsibility of the customer.
All orders are shipped within 2 business days of the order being placed.
Example:
If you place an order on Monday, it will ship by Wednesday.
If you place an order on Friday, it will ship by Tuesday.
Any orders that include sale items may take up to 2 weeks to ship and rush shipping is not available.
Rush Shipping
Rush shipping is currently unavailable due to uncontrollable shipping delays due to the pandemic and holiday season. We apologize for the inconvenience.
In Store Pickup
If are in the Edmonton area, we HIGHLY RECOMMEND you come into the store to shop rather than placing an order online. It’s great for you to have the opportunity to try things on and see products that are not on the website. We have a discreet and understanding sales staff that will be happy to help you with your purchase.
If you would still rather pick up an order, please specify which location you will be coming to (Downtown or Old Strathcona) in the comments section of the order form.
Your order will be processed the same as if it were being shipped, and will be ready within 2 business days, not the same day. All in store order pickups must be paid for in advance online and are subject to a $5 processing and handling fee.